Xabier Ormazabal is a senior manager of product marketing at Safe Harbor. The document contains Safe Harbor's standard legal disclaimer regarding forward-looking statements in earnings projections and discusses risks and uncertainties that could impact financial results. It also briefly outlines Safe Harbor's cloud computing model and benefits such as multi-tenancy, automatic upgrades, and pay-as-you-go pricing.
The document discusses integration solutions from Salesforce and MuleSoft. It promotes the MuleSoft Anypoint Platform as a complete integration platform that can connect any application, data, or device using API-led connectivity. It positions the platform as future-proof and able to empower organizations to innovate faster. Specific capabilities and use cases mentioned include building a complete customer view, modernizing legacy systems, creating omnichannel experiences, and connecting e-commerce.
This document provides an agenda and overview for a Salesforce Architect Day event. The agenda includes introductions and presentations on the Salesforce Platform in two parts, integration with Mulesoft, and a wrap up. There will also be time for coffee and lunch. The presentations will be led by André Henriksson and Johan Östman and will cover the Salesforce Platform, integration layers, and how the Salesforce Platform works with Heroku and MuleSoft.
The document outlines 8 core differentiators of a cloud business and technology model, including being a pioneer in cloud technology, leveraging a multitenant infrastructure to focus on innovation, an open ecosystem of partners extending customer solutions, a complete connected CRM platform, a scalable metadata platform, fast app development and customization, and a business model focused on customer success.
This document discusses how Field Service Lightning can help companies transform their field service operations by connecting their business systems, engaging employees on mobile, and empowering their mobile workforce. It highlights how Field Service Lightning provides an integrated platform to seamlessly connect customers, intelligently manage scheduling and resources, and deliver a consistent customer experience across channels through a cutting-edge mobile experience. The document provides examples of how Field Service Lightning has helped companies such as The Container Store optimize schedules, maximize efficiency and productivity for their mobile workers, and deliver a consistent customer experience from web to store to field.
This presentation provides an overview of the latest innovations from Dreamforce'18, including learning with Trailhead, productivity with Quip, and getting smarter with Einstein. It highlights key features like gamified learning modules and badges on Trailhead, collaboration tools that integrate with Salesforce and allow for faster projects on Quip, and Einstein's capabilities for automation, insights, and recommendations. Demos of Trailhead, Quip, and Einstein are also included to showcase these tools. The document contains typical legal disclaimers about forward-looking statements and risks.
This document provides an introduction to Salesforce and why companies depend on it. It discusses how Salesforce is a system of engagement that allows customers to drive business processes. It also covers Salesforce's focus on trust, innovation, and customer success when building solutions. Key capabilities like Einstein artificial intelligence and the AppExchange ecosystem are highlighted.
B2B companies are driving growth by offering B2C-like ecommerce experiences through Commerce Cloud. Commerce Cloud provides a complete solution for B2B and B2C commerce including capabilities like account hierarchies, negotiated pricing, custom catalogs and split shipments. It offers a seamless customer experience by connecting to CRM data across the entire customer lifecycle. Built natively on Salesforce's trusted cloud platform, Commerce Cloud allows for fast implementations and updates.
The document provides guidance on successfully transitioning to Lightning, including:
- An overview of the key stages for Lightning adoption: Discover, Rollout, and Optimize.
- A demo of Lightning features to increase productivity.
- Best practices for each adoption stage, such as evaluating business processes, aligning stakeholders, and developing a rollout strategy.
- Resources available to help with the transition, including webinars, Trailhead trails, and the Lightning Now community group.
The document discusses integration solutions from Salesforce and MuleSoft. It promotes the MuleSoft Anypoint Platform as a complete integration platform that can connect any application, data, or device using API-led connectivity. It positions the platform as future-proof and able to empower organizations to innovate faster. Specific capabilities and use cases mentioned include building a complete customer view, modernizing legacy systems, creating omnichannel experiences, and connecting e-commerce.
This document provides an agenda and overview for a Salesforce Architect Day event. The agenda includes introductions and presentations on the Salesforce Platform in two parts, integration with Mulesoft, and a wrap up. There will also be time for coffee and lunch. The presentations will be led by André Henriksson and Johan Östman and will cover the Salesforce Platform, integration layers, and how the Salesforce Platform works with Heroku and MuleSoft.
The document outlines 8 core differentiators of a cloud business and technology model, including being a pioneer in cloud technology, leveraging a multitenant infrastructure to focus on innovation, an open ecosystem of partners extending customer solutions, a complete connected CRM platform, a scalable metadata platform, fast app development and customization, and a business model focused on customer success.
This document discusses how Field Service Lightning can help companies transform their field service operations by connecting their business systems, engaging employees on mobile, and empowering their mobile workforce. It highlights how Field Service Lightning provides an integrated platform to seamlessly connect customers, intelligently manage scheduling and resources, and deliver a consistent customer experience across channels through a cutting-edge mobile experience. The document provides examples of how Field Service Lightning has helped companies such as The Container Store optimize schedules, maximize efficiency and productivity for their mobile workers, and deliver a consistent customer experience from web to store to field.
This presentation provides an overview of the latest innovations from Dreamforce'18, including learning with Trailhead, productivity with Quip, and getting smarter with Einstein. It highlights key features like gamified learning modules and badges on Trailhead, collaboration tools that integrate with Salesforce and allow for faster projects on Quip, and Einstein's capabilities for automation, insights, and recommendations. Demos of Trailhead, Quip, and Einstein are also included to showcase these tools. The document contains typical legal disclaimers about forward-looking statements and risks.
This document provides an introduction to Salesforce and why companies depend on it. It discusses how Salesforce is a system of engagement that allows customers to drive business processes. It also covers Salesforce's focus on trust, innovation, and customer success when building solutions. Key capabilities like Einstein artificial intelligence and the AppExchange ecosystem are highlighted.
B2B companies are driving growth by offering B2C-like ecommerce experiences through Commerce Cloud. Commerce Cloud provides a complete solution for B2B and B2C commerce including capabilities like account hierarchies, negotiated pricing, custom catalogs and split shipments. It offers a seamless customer experience by connecting to CRM data across the entire customer lifecycle. Built natively on Salesforce's trusted cloud platform, Commerce Cloud allows for fast implementations and updates.
The document provides guidance on successfully transitioning to Lightning, including:
- An overview of the key stages for Lightning adoption: Discover, Rollout, and Optimize.
- A demo of Lightning features to increase productivity.
- Best practices for each adoption stage, such as evaluating business processes, aligning stakeholders, and developing a rollout strategy.
- Resources available to help with the transition, including webinars, Trailhead trails, and the Lightning Now community group.
This document provides an agenda and information about a Salesforce Architect Day event. The agenda includes an introduction and two sessions about the Salesforce Platform from 9:30-10:15 and 10:30-11:25 with a coffee break in between. The hosts for the event are André Henriksson and Johan Östman. Marketing Assistant Emma Halling is also listed. The document then provides information about the Salesforce Platform and integration capabilities including Lightning Platform, Heroku, and MuleSoft. It discusses application development platforms, integration options, and the Lightning event bus.
This document provides an overview of API-led connectivity and the Anypoint Platform by MuleSoft. It discusses how a common project-based integration approach can lead to tight coupling and brittleness over time. The API-led connectivity approach advocates designing reusable APIs that can be discovered and consumed through self-service. This enables increased speed, agility, and innovation. The Anypoint Platform provides a unified solution for API design, deployment, management and analytics across cloud and on-premise environments.
- Jayant Jindal is a Salesforce user group lead in Fremont, CA who is certified in various Salesforce credentials and specializes in Quip and Salesforce architecture.
- The presentation contains standard forward-looking statement disclaimers about projections, subscriber growth, and other financial and strategic information being subject to risks and uncertainties.
- Any new functionality or products mentioned that are not currently available may be delayed or not delivered at all, and purchasing decisions should be based on currently available features.
This document summarizes the Salesforce Partner Program lifecycle for ISV partners. It outlines the six primary phases: plan, build, distribute, market, sell, and support. For each phase it describes key milestones, reviews, resources, and orgs (environments) needed. The goal is to help partners successfully navigate each stage of the app lifecycle from initial planning through ongoing customer support.
AppExchange Partner Program Keynote - Dreamforce 2012- 9/18Salesforce Partners
We had standing room only at our AppExchange Partner Keynote at Dreamforce 2012. It's about the program, technology and marketplace. Get everything you need to build, package, and sell business apps on the proven cloud platform with the AppExchange Partner Program. You'll have access to the AppExchange—the leading enterprise app marketplace—where you can quickly market to 100,000+ salesforce.com customers and help their social business transformation.
The document summarizes an AppExchange session focused on the nonprofit, government, and education sectors. It includes two case studies of organizations using the AppExchange: Big Brothers Big Sisters and the Small Business Energy Alliance. Both organizations were able to address business and technology challenges through leveraging applications on the AppExchange like Papilia, Leverage Software, energyOrbit, and CrystalReports.com. The session also included a panel discussion on the AppExchange and a call for attendees to provide feedback.
This presentation discusses GDPR compliance and Salesforce's role in supporting customers' compliance efforts. Some of the challenges mentioned include defining roles and responsibilities between the customer and Salesforce as processor, conducting data protection impact assessments and maintaining an app inventory. The presentation provides an overview of Salesforce's GDPR compliance capabilities and support resources. It also emphasizes that standardizing information as objects in Salesforce can make it more useful than keeping it in spreadsheets.
1) Audience Studio is Salesforce's data management platform that allows marketers to build a unified customer profile from various first, second, and third party data sources to gain insights and activate audiences across channels.
2) It manages consent and data rights to comply with regulations while securely sharing data. Advanced analytics and artificial intelligence help understand audiences better.
3) Using Audience Studio, marketers can discover unique audience segments, precisely target them with personalized messaging, and expand reach through look-alike modeling, leading to measurable gains in revenue, costs, and productivity.
Security and Compliance in Regulated IndustriesDreamforce
Healthcare, Financial Services, Government, and all other regulated industries move their data and apps to the cloud to run business faster. With more data unlocked to automate business, managing and tracking user access becomes a paramount task. Join security and compliance experts from Salesforce, Accenture, Deloitte, PWC and Workday to learn best practices on complying with data security and integrity standards in highly regulated industries.
This presentation provides an overview of the latest innovations from Dreamforce'18, including Learning with Trailhead, Productivity with Quip, and Getting Smarter with Einstein. It highlights features such as the gamified Trailhead platform for skills development, the connected collaboration tools of Quip, and Einstein's capabilities for automation, insights and recommendations. Demos of Trailhead, Quip and Einstein are included to showcase these tools. Quizzes are also inserted to engage attendees.
Features brought by the new version of Salesforce, Spring'20. Discover all the new Lightning features as well as those associated with each cloud such as Sales Cloud and Service Cloud.
The Wyoming Business Council implemented Salesforce to centralize information sharing, automate processes, and create a single customer view across departments. This improved collaboration, eliminated manual data entry, and provided more accurate and accessible client information. Key metrics like outcomes can now be more easily tracked longitudinally. The solution has significantly improved customer service experiences and internal operations through streamlined data collection and reporting.
Are you a Business Analyst architecting business solutions in the cloud, but you don't write code? Or a Rockstar Admin considering Developer 401 Certification? Join us to see how other non-coders are transforming their companies, and redefining the word developer with the declarative development tools on the Salesforce Platform.
This presentation discusses balancing speed and control when innovating on the Salesforce platform. It highlights tools like Lightning, Flow Builder, and Heroku that allow both high productivity and high control application development. Templates and event-driven architectures are presented as ways to modify notifications and integrate systems while maintaining control and flexibility over time. The presentation explores targeting the Salesforce platform or Heroku based on factors like language preference, scalability needs, and desired level of control versus speed.
APP Academy: Support Your Customers For Commercial Success (October 15, 2014)Salesforce Partners
The document discusses how APP Academy can support customers for commercial success. It provides an overview of key tools and strategies for customer support, including the partner community, release management, and support technologies. It also presents a case study of how Digi International transformed their technical support organization from a cost center to a profit center through strategies like increasing self-service options, offering professional services, and implementing "preventative health" programs.
The document discusses new features for connecting Salesforce data to Marketing Cloud through the Marketing Cloud Connector. It summarizes features that will allow integration of Salesforce and Service Cloud data into Marketing Cloud journeys and applications through entry events, activities, and a new data streaming feature. A demo is also provided showing a single customer view across systems. The release schedule outlines beta and general availability timing for the new features.
Lightning Components and Visualforce: Your Questions AnsweredDreamforce
Ready to build an app and want to know if you should build with Lightning Components or with Visualforce? Wondering if you should migrate your Visualforce pages to Lightning Components? Join Farhan Tahir, Sr. Product Manager for Visualforce, to learn how to make the most of Lightning and your existing investments. This session is for IT leaders who want to hone their app development strategy.
Innovation Showcase: Top Public Sector Apps Built on Salesforce App CloudDreamforce
Join us to hear from the State of Colorado and Fannie Mae about how these leading Public Sector innovators built engaging apps faster by using the App Cloud. Learn best practices and what other options they considered, how to optimize UX for business users and consumers, how to connect customer data, and how to design for micro-moments. Watch the video now: http://blogs.salesforce.com/company/dreamforce/
The document discusses Journey Builder for Apps, a Salesforce Marketing Cloud product. It provides an overview of the webinar on Journey Builder, including information about the presenters and a safe harbor statement. It then discusses how Journey Builder allows companies to bring the customer journey to life across different channels like email, mobile, and apps to engage customers and improve retention. A live demo of Journey Builder's capabilities is included on the webinar.
Welcome to the Internet of Customers.
It's an Internet of Customers, and we need to reassess how we connect with our customers in a whole new way. Everyone and everything is connected.
You see, some companies pivot to their shareholders. Some companies pivot to their competitors. Some companies pivot to their partners. But at salesforce.com, we pivot to our customers, and we have one message to our customers: Pivot to your customers.
Your customers have the answers. There's never been a more important time to listen and interact and engage with your customers. That is what the new world is about. That is what we are doing here when we talk about the third wave of computing it’s not an Internet of Things, it’s an Internet of Customers.
This document provides an overview of cloud computing and Salesforce.com's cloud computing model. It discusses how cloud computing delivers faster time to value, lower costs, and better scalability compared to traditional software models. The document also highlights key features of Salesforce.com's cloud applications and provides examples of large customers successfully using Salesforce.com's cloud solutions.
This document provides an agenda and information about a Salesforce Architect Day event. The agenda includes an introduction and two sessions about the Salesforce Platform from 9:30-10:15 and 10:30-11:25 with a coffee break in between. The hosts for the event are André Henriksson and Johan Östman. Marketing Assistant Emma Halling is also listed. The document then provides information about the Salesforce Platform and integration capabilities including Lightning Platform, Heroku, and MuleSoft. It discusses application development platforms, integration options, and the Lightning event bus.
This document provides an overview of API-led connectivity and the Anypoint Platform by MuleSoft. It discusses how a common project-based integration approach can lead to tight coupling and brittleness over time. The API-led connectivity approach advocates designing reusable APIs that can be discovered and consumed through self-service. This enables increased speed, agility, and innovation. The Anypoint Platform provides a unified solution for API design, deployment, management and analytics across cloud and on-premise environments.
- Jayant Jindal is a Salesforce user group lead in Fremont, CA who is certified in various Salesforce credentials and specializes in Quip and Salesforce architecture.
- The presentation contains standard forward-looking statement disclaimers about projections, subscriber growth, and other financial and strategic information being subject to risks and uncertainties.
- Any new functionality or products mentioned that are not currently available may be delayed or not delivered at all, and purchasing decisions should be based on currently available features.
This document summarizes the Salesforce Partner Program lifecycle for ISV partners. It outlines the six primary phases: plan, build, distribute, market, sell, and support. For each phase it describes key milestones, reviews, resources, and orgs (environments) needed. The goal is to help partners successfully navigate each stage of the app lifecycle from initial planning through ongoing customer support.
AppExchange Partner Program Keynote - Dreamforce 2012- 9/18Salesforce Partners
We had standing room only at our AppExchange Partner Keynote at Dreamforce 2012. It's about the program, technology and marketplace. Get everything you need to build, package, and sell business apps on the proven cloud platform with the AppExchange Partner Program. You'll have access to the AppExchange—the leading enterprise app marketplace—where you can quickly market to 100,000+ salesforce.com customers and help their social business transformation.
The document summarizes an AppExchange session focused on the nonprofit, government, and education sectors. It includes two case studies of organizations using the AppExchange: Big Brothers Big Sisters and the Small Business Energy Alliance. Both organizations were able to address business and technology challenges through leveraging applications on the AppExchange like Papilia, Leverage Software, energyOrbit, and CrystalReports.com. The session also included a panel discussion on the AppExchange and a call for attendees to provide feedback.
This presentation discusses GDPR compliance and Salesforce's role in supporting customers' compliance efforts. Some of the challenges mentioned include defining roles and responsibilities between the customer and Salesforce as processor, conducting data protection impact assessments and maintaining an app inventory. The presentation provides an overview of Salesforce's GDPR compliance capabilities and support resources. It also emphasizes that standardizing information as objects in Salesforce can make it more useful than keeping it in spreadsheets.
1) Audience Studio is Salesforce's data management platform that allows marketers to build a unified customer profile from various first, second, and third party data sources to gain insights and activate audiences across channels.
2) It manages consent and data rights to comply with regulations while securely sharing data. Advanced analytics and artificial intelligence help understand audiences better.
3) Using Audience Studio, marketers can discover unique audience segments, precisely target them with personalized messaging, and expand reach through look-alike modeling, leading to measurable gains in revenue, costs, and productivity.
Security and Compliance in Regulated IndustriesDreamforce
Healthcare, Financial Services, Government, and all other regulated industries move their data and apps to the cloud to run business faster. With more data unlocked to automate business, managing and tracking user access becomes a paramount task. Join security and compliance experts from Salesforce, Accenture, Deloitte, PWC and Workday to learn best practices on complying with data security and integrity standards in highly regulated industries.
This presentation provides an overview of the latest innovations from Dreamforce'18, including Learning with Trailhead, Productivity with Quip, and Getting Smarter with Einstein. It highlights features such as the gamified Trailhead platform for skills development, the connected collaboration tools of Quip, and Einstein's capabilities for automation, insights and recommendations. Demos of Trailhead, Quip and Einstein are included to showcase these tools. Quizzes are also inserted to engage attendees.
Features brought by the new version of Salesforce, Spring'20. Discover all the new Lightning features as well as those associated with each cloud such as Sales Cloud and Service Cloud.
The Wyoming Business Council implemented Salesforce to centralize information sharing, automate processes, and create a single customer view across departments. This improved collaboration, eliminated manual data entry, and provided more accurate and accessible client information. Key metrics like outcomes can now be more easily tracked longitudinally. The solution has significantly improved customer service experiences and internal operations through streamlined data collection and reporting.
Are you a Business Analyst architecting business solutions in the cloud, but you don't write code? Or a Rockstar Admin considering Developer 401 Certification? Join us to see how other non-coders are transforming their companies, and redefining the word developer with the declarative development tools on the Salesforce Platform.
This presentation discusses balancing speed and control when innovating on the Salesforce platform. It highlights tools like Lightning, Flow Builder, and Heroku that allow both high productivity and high control application development. Templates and event-driven architectures are presented as ways to modify notifications and integrate systems while maintaining control and flexibility over time. The presentation explores targeting the Salesforce platform or Heroku based on factors like language preference, scalability needs, and desired level of control versus speed.
APP Academy: Support Your Customers For Commercial Success (October 15, 2014)Salesforce Partners
The document discusses how APP Academy can support customers for commercial success. It provides an overview of key tools and strategies for customer support, including the partner community, release management, and support technologies. It also presents a case study of how Digi International transformed their technical support organization from a cost center to a profit center through strategies like increasing self-service options, offering professional services, and implementing "preventative health" programs.
The document discusses new features for connecting Salesforce data to Marketing Cloud through the Marketing Cloud Connector. It summarizes features that will allow integration of Salesforce and Service Cloud data into Marketing Cloud journeys and applications through entry events, activities, and a new data streaming feature. A demo is also provided showing a single customer view across systems. The release schedule outlines beta and general availability timing for the new features.
Lightning Components and Visualforce: Your Questions AnsweredDreamforce
Ready to build an app and want to know if you should build with Lightning Components or with Visualforce? Wondering if you should migrate your Visualforce pages to Lightning Components? Join Farhan Tahir, Sr. Product Manager for Visualforce, to learn how to make the most of Lightning and your existing investments. This session is for IT leaders who want to hone their app development strategy.
Innovation Showcase: Top Public Sector Apps Built on Salesforce App CloudDreamforce
Join us to hear from the State of Colorado and Fannie Mae about how these leading Public Sector innovators built engaging apps faster by using the App Cloud. Learn best practices and what other options they considered, how to optimize UX for business users and consumers, how to connect customer data, and how to design for micro-moments. Watch the video now: http://blogs.salesforce.com/company/dreamforce/
The document discusses Journey Builder for Apps, a Salesforce Marketing Cloud product. It provides an overview of the webinar on Journey Builder, including information about the presenters and a safe harbor statement. It then discusses how Journey Builder allows companies to bring the customer journey to life across different channels like email, mobile, and apps to engage customers and improve retention. A live demo of Journey Builder's capabilities is included on the webinar.
Welcome to the Internet of Customers.
It's an Internet of Customers, and we need to reassess how we connect with our customers in a whole new way. Everyone and everything is connected.
You see, some companies pivot to their shareholders. Some companies pivot to their competitors. Some companies pivot to their partners. But at salesforce.com, we pivot to our customers, and we have one message to our customers: Pivot to your customers.
Your customers have the answers. There's never been a more important time to listen and interact and engage with your customers. That is what the new world is about. That is what we are doing here when we talk about the third wave of computing it’s not an Internet of Things, it’s an Internet of Customers.
This document provides an overview of cloud computing and Salesforce.com's cloud computing model. It discusses how cloud computing delivers faster time to value, lower costs, and better scalability compared to traditional software models. The document also highlights key features of Salesforce.com's cloud applications and provides examples of large customers successfully using Salesforce.com's cloud solutions.
Welcome to the age of customer find win keep your customersHua Lan
- The document introduces Salesforce as the leader in customer relationship management (CRM) and the customer success platform. It highlights Salesforce's new technology, business, and philanthropic models which focus on customer success, innovation, and community.
- Salesforce is positioned as the solution to help companies connect with customers in new ways through technologies like IoT, mobile, and predictive analytics to deliver personalized customer experiences.
- Key advantages of Salesforce are outlined as being the world's most trusted enterprise cloud with always-on availability, security, and performance at scale across its seven industry-leading applications that make up its complete customer success platform.
This document discusses the importance of leveraging platform marketplaces and ecosystems. It makes three key points:
1) Open platforms help drive network effects as they allow more applications and services to be built, attracting more users and partners.
2) Building applications and platforms is about more than just technology - it requires augmenting capabilities, gaining customer trust, and focusing on network effects.
3) Leveraging existing platforms can accelerate growth by providing infrastructure, core capabilities, and access to customers and resources, allowing innovators to focus on their unique applications.
Using AppExchange to Automate Complex Business Processesdreamforce2006
The document discusses how organizations can use the Salesforce AppExchange platform to automate complex business processes. It provides examples from Ly Townsend of Salesforce, Chip Vanek of Magma Design Automation, and Maryann Najmola of Cigna International on how their companies have leveraged the AppExchange and custom applications to address challenges and drive efficiencies.
Welcome To The Real Time Cloud - Key NoteBLmarketing
Stephan Viallet, VP Emerging Markets at Salesforce.com, gives the keynote speech at B&L and Salesforce.com "CRM Essential Event" at the David Intercontinental, Tel-Aviv.
Keynote presentation Dreamforce to You, Helsinki, 5th of November 2015Salesforce_Nordics
This document provides an agenda and overview for a Salesforce customer event. The agenda includes keynote speeches from leaders such as Satya Nadella of Microsoft. There will be over 400 partner exhibitors, 170,000 registrants, and 1,600 sessions covering topics like digital transformation, the internet of things, and Salesforce products. Product keynotes will showcase new capabilities for Sales Cloud, Service Cloud, and other platforms. The event will conclude with a benefit performance and afterparty.
Salesforce Community Cloud allows companies to reimagine customer, partner, and employee engagement through online communities on the Salesforce platform. It provides features like collaboration, secure access to data and files, mobile interfaces, and analytics capabilities. Community Cloud has seen rapid growth since its launch and now supports over 7,500 active communities with 55 million members. It is transforming industries like financial services, healthcare, and manufacturing by improving outcomes like customer satisfaction, collaboration speed, and issue resolution times.
How Morgan Stanley is Using Apps to Transform the WorkplaceDreamforce
Join us to learn how IT can be the hero and help accelerate HR transformations. Learn how to create a seamless experience for employees on the front end, all completely integrated with your core HR systems on the back end. Join us to hear from Morgan Stanley on how they're building and deploying apps to better service, engage, and retain employees. Speakers: Brian Kelly, Morgan Stanley's Executive Director of HR IT and Ashvin Parmar, Capgemini's Business Information Management Principal
This document provides information about building apps for the Salesforce AppExchange. It highlights that the AppExchange marketplace has over 1,700 apps and 20,000 customer reviews. It notes that 70% of Fortune 100 companies use apps from the AppExchange. The document then discusses resources Salesforce provides to help developers, including the App Academy for training, roadmap webinars for product insights, and marketing office hours for positioning apps. It also outlines the benefits of distributing apps through the AppExchange, such as access to over 100,000 customers, marketing support, and an automated billing process.
The document provides information on how to publish an app on the AppExchange, Salesforce's app marketplace. It discusses building an app on the Salesforce1 platform, packaging the app using managed packages, and joining the partner program to distribute and support the app. The presentation is divided into four sections covering the development, packaging, partner program enrollment, and distribution/support phases of publishing an app on AppExchange.
Keynote presentation Dreamforce to You, Copenhagen, 11th of November 2015Salesforce_Nordics
This document summarizes Salesforce's customer success platform and innovations in cloud computing. It discusses how Salesforce is moving to a new model of customer success through its cloud platform, which provides a flexible, scalable environment for apps, data, and workflows. It also highlights key aspects of Salesforce's platform including the Sales Cloud, Service Cloud, Marketing Cloud, analytics capabilities, and partnerships with Microsoft.
Why You Stand to Gain - The Wireless Edge for Your Salesdreamforce2006
The document discusses the benefits of mobile access to salesforce data for sales teams. It provides examples of how wireless access through AppExchange Mobile can boost productivity, improve data quality, and increase sales. Case studies are presented showing how Miyachi Unitek and Lucent Technologies have benefited from deploying AppExchange Mobile globally to provide their mobile sales teams with real-time access to salesforce data on the road.
The document discusses the benefits of cloud computing including lower total cost of ownership, faster time to value, and scalability. It highlights Salesforce.com's real-time cloud platform which provides applications, platforms and infrastructure as a service with features like unlimited customization, real-time analytics, workflow automation and 750 integrated applications. Customers across various industries have succeeded using Salesforce.com's cloud solutions.
The document discusses DreamFactory, a company that provides tools for rapidly building and deploying rich web applications on service platforms like Salesforce. It highlights some of DreamFactory's products like Carousel for live presentations and FormFactory for active forms. DreamFactory aims to promote a "try and buy" model to lower costs of sales and drive viral growth through an engaging user experience.
1) The document discusses Salesforce's Service Cloud platform for customer service and support applications in the cloud.
2) It highlights benefits of the Service Cloud like quicker onboarding, more productive agents, and faster case resolution compared to traditional on-premise call centers.
3) Salesforce claims the Service Cloud allows companies to harness knowledge across channels, bring the best of the web to customers, and extend their community to social networks like Facebook and Twitter.
- The document discusses the shift towards software-as-a-service (SaaS) and the on-demand business model, with many functions like word processing, spreadsheets, and databases now being offered as online services.
- It highlights new features and editions for Salesforce's Winter '07 release, including enhanced dashboards, approval workflows, embedded analytics, and mobile access.
- It also discusses the growth of the Salesforce platform and AppExchange marketplace, with over 20,000 customer installations and 400 available applications.
Este documento descreve uma pesquisa sobre datacenters para mapear a infraestrutura de TI das organizações e analisar oportunidades de consolidação e adoção de nuvem. A pesquisa visa identificar estratégias eficazes de investimento em computação em nuvem.
A Mobile Sensing Architecture for Massive Urban ScanningEuroCloud
The document proposes a mobile sensing architecture for massive urban scanning using sensors on public transportation vehicles and private vehicles to collect data. The data would be stored in a MySQL database and analyzed to increase safety and energy awareness. A mobile app would provide real-time feedback on fuel consumption. The system would benefit from cloud computing by enabling scalable data storage and analysis and providing an always-available web interface.
This document discusses using cloud computing and an "Urban Operating System" to improve quality of life in cities. The system would integrate various city systems - like energy, water, waste, manufacturing and more - onto a single unification and integration platform. It describes the key components of this system, including urban cloud appliances, place apps to manage resources at the building scale, and a high-level architecture with modeling, simulation and applications components. The goal is to use this cloud-based system to better manage city infrastructure and resources.
Building an Outsourcing Ecosystem for ScienceEuroCloud
This document discusses building an outsourcing ecosystem for science using the Nimbus platform. Nimbus provides tools that enable users to access infrastructure-as-a-service clouds, providers to build IaaS clouds, and developers to extend cloud capabilities. The platform is being used for various scientific applications including genome sequencing, astronomy surveys, particle physics experiments, and seismic data processing. These applications demonstrate trends toward on-demand, elastic processing across multiple cloud providers to scale from desktops to large-scale, production runs.
Evaluation of Virtual Clusters Performance on a Cloud Computing InfrastructureEuroCloud
The document evaluates the performance of virtual clusters on a cloud computing infrastructure. It aims to explore creating an IaaS cloud using both specialized and non-specialized hardware and open source technologies. The authors characterize the hardware resources and setup a multi-tier infrastructure. They then evaluate performance losses due to virtualization and analyze the benefits of the cloud paradigm.
Self Optimizing transactional data grids for elastic cloud environmentsEuroCloud
The presentation provided an overview of Cloud-TM goals and progress, including developing a simple programming model for distributed transactions and minimizing administration costs through self-optimizing data grids. Innovative transactional replication schemes and data-grid self-optimization techniques were discussed to further these goals. Overall, the talk focused on the Cloud-TM platform's architecture, achievements to date, and future work.
This document summarizes several European cloud computing research projects:
1. Cloud TM aims to develop a novel programming paradigm and middleware to facilitate cloud application development and administration while optimizing efficiency.
2. OpenNebula and Reservoir focus on enabling resource allocation and deployment flexibility through federation and elasticity.
3. ABC4Trust researches attribute-based credentials to improve trust and privacy in credential interchangeability.
4. Optimis, Vision Cloud, and TClouds develop frameworks and toolkits to optimize cloud ecosystems for trust, risk, cost efficiency through areas like storage, data mobility, and security.
This document proposes adding an encryption layer to Google Docs using a Firefox add-on in order to provide privacy and confidentiality for documents stored in the cloud. The add-on would intercept API requests to encrypt documents before uploading and decrypt them upon downloading. It discusses algorithms for encryption, including AES, DES, and Blowfish. The goal is to encrypt documents in the client before being sent or stored on Google's servers so their content remains inaccessible while maintaining usability and collaboration features of Google Docs.
CIL is an IT consulting company that has provided solutions across the entire lifecycle from consultancy to implementation for over 30 years. Recognizing emerging technologies, CIL sees cloud computing as an opportunity and has developed plans to offer public and private cloud services including SaaS, IaaS, and a cloud-based education and ERP platform. CIL's data centers, skilled workforce, and partnerships with technology leaders position it to deliver a flexible cloud model tailored to local market needs and ensure business continuity into the future.
O documento discute o serviço Cardmobili, que permite aos consumidores armazenar e gerenciar seus cartões de fidelidade virtualmente em seus telefones celulares. Isso oferece benefícios tanto para os consumidores, que podem acessar todos os seus cartões em qualquer lugar, quanto para as marcas, que podem fornecer experiências sociais de relacionamento com clientes em mobilidade. O documento também discute as tendências de fidelização e mobilidade, bem como os mercados-alvo e o crescimento internacional do serviço.
A muchBeta desenvolve aplicações SaaS para gestão de escritórios de advogados, gestão de ideias em empresas e gestão de reuniões. As aplicações têm como objetivo atingir o break-even da empresa e são direcionadas para os mercados europeu, latino-americano e norte-americano, com foco no Brasil. A empresa está a iniciar um processo de internacionalização mais estruturado para dinamizar os mercados brasileiro e hispânico.
Hive Solutions is a SaaS R&D company that developed the Colony Framework, an open source platform as a service (PaaS) solution. Colony addresses common SaaS challenges through its modular architecture and uses a plugin model for extensibility. It took 6 months of research and 1.5 years of development involving 300k lines of code. The Colony Framework specification allows for multiple implementations and distributions. Hive Solutions then built the Omni Platform PaaS using Colony, which offers a store for plugins and scalable deployment to the cloud. Omni Platform follows a freemium business model to attract developers, partners, and customers.
Cloud Views is an online service that helps users manage time and projects through a monthly subscription. It offers reports, alerts, expenses tracking, and rich mobile access without requiring any software. The service targets liberal professionals like lawyers, consultants, architects, and web designers as well as small and medium businesses. Cloud Views aims to globalize in 2011, expand to serve larger companies, and integrate with other systems to simplify time tracking and resource sharing while creating an online community around shared tags and information.
O documento discute o serviço Cardmobili, que permite aos consumidores armazenar seus cartões de fidelidade virtualmente em seus telefones celulares. Isso permite que os consumidores interajam com as marcas de qualquer lugar e compartilhem suas experiências com outras pessoas. O documento também descreve as vantagens para os consumidores e marcas, bem como o crescimento e planos futuros do serviço Cardmobili.
Este documento descreve uma solução SaaS (Software como Serviço) chamada Produtiv que permite às organizações controlarem suas atividades globais de qualquer local. A solução oferece contabilidade integrada, gestão de documentos digitalizados e informações financeiras atualizadas. Ela é implementada e suportada por parceiros certificados e oferece vantagens como economia de custos com servidores, licenças e manutenção.
As empresas estão usando nuvens privadas para aumentar os níveis de disponibilidade dos serviços e reduzir os custos operacionais através da virtualização dos recursos de hardware e software, fornecendo funcionalidades principais como alta disponibilidade e escalabilidade de forma mais econômica do que data centers físicos.
Ap4 construction platform_presentation_cloud_views_2010EuroCloud
The document discusses the business model and marketing strategy for Ap4 Construction Platform applications. The applications follow a software-as-a-service model where clients pay per project. The pricing model encourages collaboration by lowering the price for each additional application used on a common project. The marketing strategy targets Ap4 project managers first, then contractors and architects. It also discusses promoting the applications through newsletters, whitepapers, videos, webinars and search engine marketing. International expansion will come through partnerships with existing clients' foreign businesses.
O documento discute oportunidades de negócios para startups e como financiá-las através de investidores anjos e fundos de capital de risco. Apresenta a Invicta Angels, uma associação de investidores anjos do Porto, e o fundo "Invicta Angels EVs, SA" que irá investir 6 milhões de euros em 50 novas empresas da região. Também discute a importância de planos de negócios sólidos para atrair investidores.
This document discusses the history and current state of grid computing infrastructure projects. It begins by summarizing a 1960 paper by J.C.R. Licklider that envisioned a network of computing centers connected by communication lines. It then provides details about the Laboratory of Instrumentation and Experimental Particle Physics (LIP) and its involvement in projects like the Large Hadron Collider. It outlines the computing challenges of projects like the LHC and how grid computing aims to address these challenges through distributed resources. Finally, it discusses the transition from past projects like EGEE to the current European Grid Initiative (EGI).
Cloud computing does not fundamentally change the core IT management disciplines and processes defined in ITIL. The key ITIL processes of Service Strategy, Design, Transition, Operation and Continual Service Improvement still apply when adopting cloud computing.
High performance Serverless Java on AWS- GoTo Amsterdam 2024Vadym Kazulkin
Java is for many years one of the most popular programming languages, but it used to have hard times in the Serverless community. Java is known for its high cold start times and high memory footprint, comparing to other programming languages like Node.js and Python. In this talk I'll look at the general best practices and techniques we can use to decrease memory consumption, cold start times for Java Serverless development on AWS including GraalVM (Native Image) and AWS own offering SnapStart based on Firecracker microVM snapshot and restore and CRaC (Coordinated Restore at Checkpoint) runtime hooks. I'll also provide a lot of benchmarking on Lambda functions trying out various deployment package sizes, Lambda memory settings, Java compilation options and HTTP (a)synchronous clients and measure their impact on cold and warm start times.
Discover top-tier mobile app development services, offering innovative solutions for iOS and Android. Enhance your business with custom, user-friendly mobile applications.
inQuba Webinar Mastering Customer Journey Management with Dr Graham HillLizaNolte
HERE IS YOUR WEBINAR CONTENT! 'Mastering Customer Journey Management with Dr. Graham Hill'. We hope you find the webinar recording both insightful and enjoyable.
In this webinar, we explored essential aspects of Customer Journey Management and personalization. Here’s a summary of the key insights and topics discussed:
Key Takeaways:
Understanding the Customer Journey: Dr. Hill emphasized the importance of mapping and understanding the complete customer journey to identify touchpoints and opportunities for improvement.
Personalization Strategies: We discussed how to leverage data and insights to create personalized experiences that resonate with customers.
Technology Integration: Insights were shared on how inQuba’s advanced technology can streamline customer interactions and drive operational efficiency.
What is an RPA CoE? Session 1 – CoE VisionDianaGray10
In the first session, we will review the organization's vision and how this has an impact on the COE Structure.
Topics covered:
• The role of a steering committee
• How do the organization’s priorities determine CoE Structure?
Speaker:
Chris Bolin, Senior Intelligent Automation Architect Anika Systems
Must Know Postgres Extension for DBA and Developer during MigrationMydbops
Mydbops Opensource Database Meetup 16
Topic: Must-Know PostgreSQL Extensions for Developers and DBAs During Migration
Speaker: Deepak Mahto, Founder of DataCloudGaze Consulting
Date & Time: 8th June | 10 AM - 1 PM IST
Venue: Bangalore International Centre, Bangalore
Abstract: Discover how PostgreSQL extensions can be your secret weapon! This talk explores how key extensions enhance database capabilities and streamline the migration process for users moving from other relational databases like Oracle.
Key Takeaways:
* Learn about crucial extensions like oracle_fdw, pgtt, and pg_audit that ease migration complexities.
* Gain valuable strategies for implementing these extensions in PostgreSQL to achieve license freedom.
* Discover how these key extensions can empower both developers and DBAs during the migration process.
* Don't miss this chance to gain practical knowledge from an industry expert and stay updated on the latest open-source database trends.
Mydbops Managed Services specializes in taking the pain out of database management while optimizing performance. Since 2015, we have been providing top-notch support and assistance for the top three open-source databases: MySQL, MongoDB, and PostgreSQL.
Our team offers a wide range of services, including assistance, support, consulting, 24/7 operations, and expertise in all relevant technologies. We help organizations improve their database's performance, scalability, efficiency, and availability.
Contact us: info@mydbops.com
Visit: https://www.mydbops.com/
Follow us on LinkedIn: https://in.linkedin.com/company/mydbops
For more details and updates, please follow up the below links.
Meetup Page : https://www.meetup.com/mydbops-databa...
Twitter: https://twitter.com/mydbopsofficial
Blogs: https://www.mydbops.com/blog/
Facebook(Meta): https://www.facebook.com/mydbops/
The Microsoft 365 Migration Tutorial For Beginner.pptxoperationspcvita
This presentation will help you understand the power of Microsoft 365. However, we have mentioned every productivity app included in Office 365. Additionally, we have suggested the migration situation related to Office 365 and how we can help you.
You can also read: https://www.systoolsgroup.com/updates/office-365-tenant-to-tenant-migration-step-by-step-complete-guide/
"$10 thousand per minute of downtime: architecture, queues, streaming and fin...Fwdays
Direct losses from downtime in 1 minute = $5-$10 thousand dollars. Reputation is priceless.
As part of the talk, we will consider the architectural strategies necessary for the development of highly loaded fintech solutions. We will focus on using queues and streaming to efficiently work and manage large amounts of data in real-time and to minimize latency.
We will focus special attention on the architectural patterns used in the design of the fintech system, microservices and event-driven architecture, which ensure scalability, fault tolerance, and consistency of the entire system.
Essentials of Automations: Exploring Attributes & Automation ParametersSafe Software
Building automations in FME Flow can save time, money, and help businesses scale by eliminating data silos and providing data to stakeholders in real-time. One essential component to orchestrating complex automations is the use of attributes & automation parameters (both formerly known as “keys”). In fact, it’s unlikely you’ll ever build an Automation without using these components, but what exactly are they?
Attributes & automation parameters enable the automation author to pass data values from one automation component to the next. During this webinar, our FME Flow Specialists will cover leveraging the three types of these output attributes & parameters in FME Flow: Event, Custom, and Automation. As a bonus, they’ll also be making use of the Split-Merge Block functionality.
You’ll leave this webinar with a better understanding of how to maximize the potential of automations by making use of attributes & automation parameters, with the ultimate goal of setting your enterprise integration workflows up on autopilot.
5th LF Energy Power Grid Model Meet-up SlidesDanBrown980551
5th Power Grid Model Meet-up
It is with great pleasure that we extend to you an invitation to the 5th Power Grid Model Meet-up, scheduled for 6th June 2024. This event will adopt a hybrid format, allowing participants to join us either through an online Mircosoft Teams session or in person at TU/e located at Den Dolech 2, Eindhoven, Netherlands. The meet-up will be hosted by Eindhoven University of Technology (TU/e), a research university specializing in engineering science & technology.
Power Grid Model
The global energy transition is placing new and unprecedented demands on Distribution System Operators (DSOs). Alongside upgrades to grid capacity, processes such as digitization, capacity optimization, and congestion management are becoming vital for delivering reliable services.
Power Grid Model is an open source project from Linux Foundation Energy and provides a calculation engine that is increasingly essential for DSOs. It offers a standards-based foundation enabling real-time power systems analysis, simulations of electrical power grids, and sophisticated what-if analysis. In addition, it enables in-depth studies and analysis of the electrical power grid’s behavior and performance. This comprehensive model incorporates essential factors such as power generation capacity, electrical losses, voltage levels, power flows, and system stability.
Power Grid Model is currently being applied in a wide variety of use cases, including grid planning, expansion, reliability, and congestion studies. It can also help in analyzing the impact of renewable energy integration, assessing the effects of disturbances or faults, and developing strategies for grid control and optimization.
What to expect
For the upcoming meetup we are organizing, we have an exciting lineup of activities planned:
-Insightful presentations covering two practical applications of the Power Grid Model.
-An update on the latest advancements in Power Grid -Model technology during the first and second quarters of 2024.
-An interactive brainstorming session to discuss and propose new feature requests.
-An opportunity to connect with fellow Power Grid Model enthusiasts and users.
AppSec PNW: Android and iOS Application Security with MobSFAjin Abraham
Mobile Security Framework - MobSF is a free and open source automated mobile application security testing environment designed to help security engineers, researchers, developers, and penetration testers to identify security vulnerabilities, malicious behaviours and privacy concerns in mobile applications using static and dynamic analysis. It supports all the popular mobile application binaries and source code formats built for Android and iOS devices. In addition to automated security assessment, it also offers an interactive testing environment to build and execute scenario based test/fuzz cases against the application.
This talk covers:
Using MobSF for static analysis of mobile applications.
Interactive dynamic security assessment of Android and iOS applications.
Solving Mobile app CTF challenges.
Reverse engineering and runtime analysis of Mobile malware.
How to shift left and integrate MobSF/mobsfscan SAST and DAST in your build pipeline.
LF Energy Webinar: Carbon Data Specifications: Mechanisms to Improve Data Acc...DanBrown980551
This LF Energy webinar took place June 20, 2024. It featured:
-Alex Thornton, LF Energy
-Hallie Cramer, Google
-Daniel Roesler, UtilityAPI
-Henry Richardson, WattTime
In response to the urgency and scale required to effectively address climate change, open source solutions offer significant potential for driving innovation and progress. Currently, there is a growing demand for standardization and interoperability in energy data and modeling. Open source standards and specifications within the energy sector can also alleviate challenges associated with data fragmentation, transparency, and accessibility. At the same time, it is crucial to consider privacy and security concerns throughout the development of open source platforms.
This webinar will delve into the motivations behind establishing LF Energy’s Carbon Data Specification Consortium. It will provide an overview of the draft specifications and the ongoing progress made by the respective working groups.
Three primary specifications will be discussed:
-Discovery and client registration, emphasizing transparent processes and secure and private access
-Customer data, centering around customer tariffs, bills, energy usage, and full consumption disclosure
-Power systems data, focusing on grid data, inclusive of transmission and distribution networks, generation, intergrid power flows, and market settlement data
Monitoring and Managing Anomaly Detection on OpenShift.pdfTosin Akinosho
Monitoring and Managing Anomaly Detection on OpenShift
Overview
Dive into the world of anomaly detection on edge devices with our comprehensive hands-on tutorial. This SlideShare presentation will guide you through the entire process, from data collection and model training to edge deployment and real-time monitoring. Perfect for those looking to implement robust anomaly detection systems on resource-constrained IoT/edge devices.
Key Topics Covered
1. Introduction to Anomaly Detection
- Understand the fundamentals of anomaly detection and its importance in identifying unusual behavior or failures in systems.
2. Understanding Edge (IoT)
- Learn about edge computing and IoT, and how they enable real-time data processing and decision-making at the source.
3. What is ArgoCD?
- Discover ArgoCD, a declarative, GitOps continuous delivery tool for Kubernetes, and its role in deploying applications on edge devices.
4. Deployment Using ArgoCD for Edge Devices
- Step-by-step guide on deploying anomaly detection models on edge devices using ArgoCD.
5. Introduction to Apache Kafka and S3
- Explore Apache Kafka for real-time data streaming and Amazon S3 for scalable storage solutions.
6. Viewing Kafka Messages in the Data Lake
- Learn how to view and analyze Kafka messages stored in a data lake for better insights.
7. What is Prometheus?
- Get to know Prometheus, an open-source monitoring and alerting toolkit, and its application in monitoring edge devices.
8. Monitoring Application Metrics with Prometheus
- Detailed instructions on setting up Prometheus to monitor the performance and health of your anomaly detection system.
9. What is Camel K?
- Introduction to Camel K, a lightweight integration framework built on Apache Camel, designed for Kubernetes.
10. Configuring Camel K Integrations for Data Pipelines
- Learn how to configure Camel K for seamless data pipeline integrations in your anomaly detection workflow.
11. What is a Jupyter Notebook?
- Overview of Jupyter Notebooks, an open-source web application for creating and sharing documents with live code, equations, visualizations, and narrative text.
12. Jupyter Notebooks with Code Examples
- Hands-on examples and code snippets in Jupyter Notebooks to help you implement and test anomaly detection models.
Session 1 - Intro to Robotic Process Automation.pdfUiPathCommunity
👉 Check out our full 'Africa Series - Automation Student Developers (EN)' page to register for the full program:
https://bit.ly/Automation_Student_Kickstart
In this session, we shall introduce you to the world of automation, the UiPath Platform, and guide you on how to install and setup UiPath Studio on your Windows PC.
📕 Detailed agenda:
What is RPA? Benefits of RPA?
RPA Applications
The UiPath End-to-End Automation Platform
UiPath Studio CE Installation and Setup
💻 Extra training through UiPath Academy:
Introduction to Automation
UiPath Business Automation Platform
Explore automation development with UiPath Studio
👉 Register here for our upcoming Session 2 on June 20: Introduction to UiPath Studio Fundamentals: https://community.uipath.com/events/details/uipath-lagos-presents-session-2-introduction-to-uipath-studio-fundamentals/
Connector Corner: Seamlessly power UiPath Apps, GenAI with prebuilt connectorsDianaGray10
Join us to learn how UiPath Apps can directly and easily interact with prebuilt connectors via Integration Service--including Salesforce, ServiceNow, Open GenAI, and more.
The best part is you can achieve this without building a custom workflow! Say goodbye to the hassle of using separate automations to call APIs. By seamlessly integrating within App Studio, you can now easily streamline your workflow, while gaining direct access to our Connector Catalog of popular applications.
We’ll discuss and demo the benefits of UiPath Apps and connectors including:
Creating a compelling user experience for any software, without the limitations of APIs.
Accelerating the app creation process, saving time and effort
Enjoying high-performance CRUD (create, read, update, delete) operations, for
seamless data management.
Speakers:
Russell Alfeche, Technology Leader, RPA at qBotic and UiPath MVP
Charlie Greenberg, host
Northern Engraving | Nameplate Manufacturing Process - 2024Northern Engraving
Manufacturing custom quality metal nameplates and badges involves several standard operations. Processes include sheet prep, lithography, screening, coating, punch press and inspection. All decoration is completed in the flat sheet with adhesive and tooling operations following. The possibilities for creating unique durable nameplates are endless. How will you create your brand identity? We can help!
This talk will cover ScyllaDB Architecture from the cluster-level view and zoom in on data distribution and internal node architecture. In the process, we will learn the secret sauce used to get ScyllaDB's high availability and superior performance. We will also touch on the upcoming changes to ScyllaDB architecture, moving to strongly consistent metadata and tablets.
How information systems are built or acquired puts information, which is what they should be about, in a secondary place. Our language adapted accordingly, and we no longer talk about information systems but applications. Applications evolved in a way to break data into diverse fragments, tightly coupled with applications and expensive to integrate. The result is technical debt, which is re-paid by taking even bigger "loans", resulting in an ever-increasing technical debt. Software engineering and procurement practices work in sync with market forces to maintain this trend. This talk demonstrates how natural this situation is. The question is: can something be done to reverse the trend?
2. Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our quarterly report on Form 10-K for the fiscal year ended January 31, 2010 and our other filings. These documents are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
3.
4. The Cloud Computing Model Multi-tenant Automatic Upgrades Pay-as-you-go Real-time 5 Times Faster Half the Cost IDC White Paper sponsored by Salesforce.com: “Force.com Cloud Platform Drives Huge Time to Market and Cost Savings”, Doc # 219965, September, 2009
5. Quarterly Revenue ($M) Revenue through fiscal year ended 1/31/10 Salesforce proved the model works $1.4 Billion + Annual Revenue Run Rate 72,500+ PayingCustomers
7. The Tipping Point 2010: #1 Strategic Technology Trend for CIOs 2012: 20% of Businesses will own no IT Assets
8. Strong SaaS Momentum Across All CategoriesSaaS ISVs positioned for multiple opportunities Worldwide SaaS Revenue “By 2012, more than 66% of independent software vendors (ISVs) will offer some of their applications optionally or exclusively as SaaS.” Over 20% CAGR! Source: Gartner 8
13. What is the AppExchange?1,000+ Cloud Computing Apps and Services Your Choice Of 1000+ Partner Applications & Services Trusted Apps Reviewed by Salesforce.com View, Try, Install Best-in-class CRM & Non-CRM Apps Services Offered System Integrators & Consultants Application Developers Training 895 Apps and counting… 237 Services and counting…
14. Four Ways Customers Use AppExchange AppsPre-integrated apps. Install & Deploy in Clicks. Free & Low Cost Add-Ons Beyond CRM CRM Extensions Starter Templates Integration Connectors Mass Email Marketing Automation Incentive Management Account Hierarchy Time-Off Manager Project & Issue Mgmt Expense Tracker Agile Project Mgt IT Help Desk Finance & Accounting Consulting Services Mass Update & Delete Adoption Dashboards Browser Toolbars Reports
25. Seamless Upgrades Enable Continuous Innovation Painless, No Hassle Upgrades 32 Major Releases Every Customization & Integration Automatically Upgraded Always have the Latest Innovations & Technology
26. 19 A New Business Model Is Needed New Rule Old Rule New Rule Old Rule Design for Intuitiveness Design for Complexity Product Design Design for Intuitiveness Design for Complexity Product Design Reliability, Security, Scalability Portability, Multi - Platform R&D Investment Reliability, Security, Scalability Portability, Multi - Platform R&D Investment 3 - 4 Months 1 - 3 Years Product Cycles 3 - 4 Months 1 - 3 Years Product Cycles Integrated Segmented Customer Experience Integrated Segmented / Fragmented Customer Experience Go after all segments Pick and Focus Customer Segment Go after all segments Pick and Focus Customer Segment Inbound Outbound Customer Acquisition Model Inbound Outbound Customer Acquisition Model Community Analysts Community Analysts Customer Evaluation Model Web, Branding Direct Mail Marketing Investment Web, Branding Direct Mail Marketing Investment 2 - or 3 - Tier Field Sales Sales Model 2 - or 3 - Tier Field Sales Sales Model Transactional Few, Large Deals Sales Mix Transactional Few, Large Deals Sales Mix
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28. Create a 24/7 Demand Generation MachineWhat’s your strategy for lead acquisition, pipeline and loyalty? Loyalty Purchase Awareness Integrated Campaigns Generating Buzz Free Trials & Reviews 21
29. OLD WORLD NEW WORLD C 22 PR 2.0: Build Awareness Across All ChannelsTraditional Analysts vs.Web 2.0 Universe
30. 23 We Live in an Evaluation EconomyHow do you exploit a community of evaluators?
35. 2009: Social Networking Surpasses Email Social NetworkingUsers Surpass Email Users on 7/09 Global Users (MM) Social Networking Users Email Users Source: Morgan Stanley Internet Mobile Report, December 2009
36. Next Generation Devices Changing How We Access the Internet Smartphones Annual Unit Shipments (MM) Notebook PCs Desktop 2005 2006 2007 2008 2009E 2010E 2011E 2012E 2013E Source: Morgan Stanley Internet Mobile Report, December 2009
39. Future of Software 1. Multi-Tenant, Shared Systems 2. Trusted Reliability and Performance 3. Democratization of Enterprise Apps 4. Metadata-driven Customization 5. Mash-ups 6. Web Service-based Integration 7. Development as a Service 8. Multi-tenant Development Platform 9. Application Exchanges 10.Multi-Device Delivery Cloud 1: Computing in the 2000s Low Cost . Fast . Easy to Use
40. Cloud 2: Computing for the Next Ten Years Collaboration New Devices Real-time Social Platform Social Data Social Apps Social Content
41. Easy to Use: Works like Facebook Choose the people, documents, and apps to follow Real-time Updates: Trusted: Secure, private application Introducing Chatter: Real-time Enterprise Collaboration The Conversation Starts Here.
42. Five Habits of Highly Effective Clouds Platformfor Business Productivity BuildinganEcosystem Cloud computingbusinessmodel Building a new sales machine Deliveringongoingvalue
Any purchase decisions customer make should be made based on currently available technology.
- Cloud Computing seems to be everywhere now in the IT press - where did the clouds come from? 11 yrs ago we asked "why can't enterprise software be more like amazon.com?". Why do I have to buy, install and manage hardware and software. Why can't we connect to a mass-scale Internet platform to handle that, and we use it to run our business. That was the vision 11 years ago which we pioneered and evangelised.
- Salesforce has been a pioneer in the industry and over that time we've grown to 1bn+ revenues to prove the market. 72,500 global customers. Proving the market for Enterprise Cloud Computing
- What's the immediate future look like? For every CIO - cloud is #1 technology imperative (ranked by gartner). From CIOs that we're speaking to, the question for them is how to they build a transition plan. They want to use Cloud Computing to innovate, create new applications that make them more competitive, and help them get closer to their customers. Surprisingly though - Gartner estimate that in 2 years, 1 in 5 organisations will have made that transition and own on IT assets.
- Cloud Computing seems to be everywhere now in the IT press - where did the clouds come from? 11 yrs ago we asked "why can't enterprise software be more like amazon.com?". Why do I have to buy, install and manage hardware and software. Why can't we connect to a mass-scale Internet platform to handle that, and we use it to run our business. That was the vision 11 years ago which we pioneered and evangelised.
Salesforce.com has built the functionality of Cloud 2 into our applications and our platform.Our applications include our Sales Cloud 2 application for managing all your sales information; our Service Cloud 2 application for managing customers service and support; our Chatter collaboration application for collaborating across the enterprise, and our Force.com platform for building your own custom cloud applications.All of these applications run on our Force.com platform that lets you build and customize apps 5X faster and half the cost of traditional platforms. Force.com includes all the enterprise components you need to build enterprise apps, plus the collaboration components to build Cloud 2 apps.And of course, it all runs on our trusted cloud infrastructure, the most secure, reliable and high performing infrastructure in the industry.
- Cloud Computing seems to be everywhere now in the IT press - where did the clouds come from? 11 yrs ago we asked "why can't enterprise software be more like amazon.com?". Why do I have to buy, install and manage hardware and software. Why can't we connect to a mass-scale Internet platform to handle that, and we use it to run our business. That was the vision 11 years ago which we pioneered and evangelised.
- Cloud Computing seems to be everywhere now in the IT press - where did the clouds come from? 11 yrs ago we asked "why can't enterprise software be more like amazon.com?". Why do I have to buy, install and manage hardware and software. Why can't we connect to a mass-scale Internet platform to handle that, and we use it to run our business. That was the vision 11 years ago which we pioneered and evangelised.
- You can forget about upgrade headaches. You automatically get infrastructure, platform and application upgrades on our system.- All 55,000+ of our customers are running on the latest version of our product.- This allows us to do 3 – 4 major releases each year, making your apps faster, more secure and more reliable while also giving you new features at an unprecedented rate.
- Cloud Computing seems to be everywhere now in the IT press - where did the clouds come from? 11 yrs ago we asked "why can't enterprise software be more like amazon.com?". Why do I have to buy, install and manage hardware and software. Why can't we connect to a mass-scale Internet platform to handle that, and we use it to run our business. That was the vision 11 years ago which we pioneered and evangelised.
- Cloud Computing seems to be everywhere now in the IT press - where did the clouds come from? 11 yrs ago we asked "why can't enterprise software be more like amazon.com?". Why do I have to buy, install and manage hardware and software. Why can't we connect to a mass-scale Internet platform to handle that, and we use it to run our business. That was the vision 11 years ago which we pioneered and evangelised.
- We're also seeing the shift in devices. Over the next 10 years, next generation devices like the iPad are going to transform how we access the internet. The desktop metaphor is dying. Today in the UK more than 50% of Mobile Internet traffic is on Facebook.
- Once again, we're seeing the Consumer Web shaping our expections of Business software.
- For the last 10 years, the proposition of Cloud Computing has been Low Cost, Fast to deploy and Easy to use
- Over the next 10 years, we think Cloud Computing is going to shift to focus on these 3 areas: Make applications and people more collaborative. Support the New Devices so that we can access information from any source on any device. And get updates in real-time on what's important to you - the same way that Facebook brings insights to you in Real Time
- We think these things coming together: Cloud Computing, The Influence of the Social Web, and the shift in smart phones, all working together, are where the industry is heading. Our first move into this space is our new service called Chatter. It'll give organisations for the first time a way to collaborate across their business in real time, and allow people to get real-time updates not just from people, but get alerts on documents they are following, and from information in salesforce and other applications. So for example, as a Sales manager, i can follow the key deals for this month and get alerts in my newsfeed as they progess.
- We think these things coming together: Cloud Computing, The Influence of the Social Web, and the shift in smart phones, all working together, are where the industry is heading. Our first move into this space is our new service called Chatter. It'll give organisations for the first time a way to collaborate across their business in real time, and allow people to get real-time updates not just from people, but get alerts on documents they are following, and from information in salesforce and other applications. So for example, as a Sales manager, i can follow the key deals for this month and get alerts in my newsfeed as they progess.